Program Coordinator - Student Enrollment at Highline College in Des Moines, New Mexico

Job Description:

General Summary

Posting will remain open until filled. Priority consideration for applications received by January 2, 2025.



The Program Coordinator for Student Enrollment is part of the Enrollment Services team and provides specialized coordination of the enrollment process working directly with students, faculty, staff and the public. This position is the primary point of contact for enrollment, providing customer service for enrollment transactions, support for students in navigating enrollment processes and information on enrollment policies.

The Enrollment Services Department is responsible for facilitating enrollment transactions, including add/drop, enrollment verifications, data reporting, tuition waivers, pre-requisite checking, waitlist management, tuition calculation, grading, student records, transcripts, entry codes and ID cards. The unit provides customer service through the front counter, virtual lobbies, via email and phone as the interface for both Registration/Records, and Credentials Evaluations. The person in this position is expected to participate fully as a member of the Enrollment Services team, supporting other functional areas to facilitate admissions, persistence, graduation and transfer. This position is a classified full-time position, which is eligible for overtime. Schedule: Mon-Fri 8 a.m. to 5 p.m. and occasional evening hours.


Salary Information:
The salary range stated above reflects the starting step of Range 40 (Step C) and ending step (Step M) salary for this classified position. Based on salary placement of Step C, it will take 5 years to reach Step L on the salary schedule, and 11 years to reach Step M. This does not reflect any contractual changes, legislative mandated salary increases or Cost of Living Increases (COLA's) that may be approved in the future.Essential Tasks

Reporting to the Associate Director of Enrollment and Credentials, this position will:

Customer Service (50%)

Provide quality customer service to students, staff, faculty and the general public regarding enrollment, policies, procedures and regulations;

Contact and provide follow-up to students to support next steps in the enrollment process;

Provide problem resolution for students and assist students in addressing college navigation problems, track student issues and record resolution, inform supervisor, Registrar and Dean on options and recommendations;

Answer phone lines, respond to emails and phone messages in a timely, professional manner;

Greet visitors, students, staff, faculty and community members at the Information Desk, switchboard, Registration/Records counter in person and electronically, i.e. Zoom lobbies;

Respond and direct inquiries to the appropriate point of contact in a timely manner.

Enrollment Processing (40%)

Process student enrollment transactions in ctcLink including adding, dropping, waitlists, term activation, review program/plan, assigning student groups for enrollment and audit service indicators while ensuring accuracy and timeliness;

Maintain confidentiality of student records as outlined by FERPA and Highline College policies and procedures;

Process tuition waivers in the ctcLink system;

Process and coordinate drops in accordance with tuition refund policy and communicate as needed with students and the Cashier's office;

Assist with course prerequisite eligibility process;

Independently review and interpret enrollment data in multiple college management systems;

Update forms, calendars, websites, communication templates and job guides;

Track service data and assist with documentation of processes;

Develop and maintain efficient office work flow, including intake, filing and archiving;

Scan documents, distribute and process mail, and maintain office area;

Contribute to the development of presentations, webinars, workshops and guides focusing on processes and student navigation;

Provide support for all enrollment processes including enrollment verifications, release of records, grading, intake phone and tracking of incoming transcript requests and graduation applications, outgoing transcript requests and data tracking and reporting.

Community and Professional Development (10%)

Actively engage in department and campus community professional development opportunities, cross-training, meetings and committees;

Provide input into policies, processes and procedures to advance the college and unit missions and objectives;

Provide training to part-time hourly staff, student workers, other areas, and new staff in collaboration with supervisors.

Ability to:

Work both independently and as a member of a team;

Lift 45 lbs., on occasion;

Actively identify areas for improvements and propose solutions;

Independently prioritize multiple tasks and deadlines;

Maintain the confidentiality of protected or sensitive information;

Demonstrate a high level of professionalism by contributing to a positive work environment and a commitment to high quality work;

Cultural competency skills, including a commitment to anti-bias and equity and an appreciation of a highly diverse environment;

Demonstrate exceptional customer service and communication skills that foster the respect and confidence of others;

Proficiently use Microsoft Word, Excel, Outlook, PowerPoint and web browsers;

Communicate effectively (verbal and written);

Troubleshoot, ask relevant questions to identify problems find solutions;

Navigate technical, web-based environments.

Knowledge of:

Family Educational Rights and Privacy Act (FERPA).

Qualifications

Minimum:

• Associate's Degree; AND
  


• Two years of office related experience in a customer service environment.

Desired:

• Bachelor's Degree;


• Experience in higher education student services;


• Fluency in languages other than English;


• Experience with PeopleSoft.

Supplemental Information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.




THE COLLEGEHighline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students -- a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.



MISSION AND VISIONAs an essential part of our mission and vision, diversity, equity and inclusion are promoted and fostered in all aspects of college life.



APPLICATION PROCEDUREYour online application must include the following to be considered complete:1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position;3. A one-page response to the Supplemental Question.



CONDITIONS OF EMPLOYMENT:National Criminal Background Check may be required.



APPLICATIONS MUST BE FILED ONLINE AT:https://www.governmentjobs.com/careers/highline



NEED APPLICATION HELP?Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time.



HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYERHighline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.



REASONABLE ACCOMMODATIONSThe College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.



TITLE IX POLICYHighline College complies with Title IX regulations. For details on our policies, see our website https://humanresources.highline.edu/faculty-and-staff/policies/title-ix/The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.

NON-DISCRIMINATION STATEMENT

The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types).

The Title IX Coordinator, Danielle Slota, can be reached at (206) 592-3600 or DSlota@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, President's Office.

The 504 Coordinator, Jenni Sandler, can be reached at (206) 592-3474 or JSandler@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 25, 5th Floor.

The Chief Human Resources Officer, Melanie Lawson, can be reached at (206) 592-3320 or MLawson@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

You can receive this information in an alternate format by contacting Access Services (206) 592-3857; TTY (206) 870-4853.

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