Senior Rep, Customer Service (1st Shift) - Farmington Hills MI at APL Logistics Americas in Farmington Hills, Michigan

Job Description:

JOB DESCRIPTION



Overview:


This position is the senior operations coordinator for our operations on dayshift, afternoon shift, or midnight shift. This position is to handle GM account specifically in our Operations group and reports to the GM account Manager. This position is responsible for handling all operational activity related to GM Mexico and/or GM Domestic business, protecting established service specs/metrics for the delivery of parts to their assembly plants.



RESPONSIBILITIES



Responsibilities:

• Multi task by assisting operations coordinators with other accounts besides GM


• Follow up on GM Assembly plants that he/she is responsible for and that they are covered from a delivery perspective, but also to assist others with GM related issues.


• Assist in being a mentor to other new operations coordinators and/or work with other operations coordinators on any training shortfalls. This would include any new processes that need to be implemented.


• Follow up on documentation requirements that are needed to be scanned into the GTG operating system.


• Assist GM Account Manager on deliveries to GM Plants that will be late. Making sure that all communication has been completed with railroads and dray carriers on all of the action items they need to take to help recover any lost time in transit.


• Assist GM Account Manager on Communication to GM LLP: Penske and/or Ryder OMC, along with all GM Plant Operational personnel to make sure that any delays have been communicated, including revised ETAs.

QUALIFICATIONS



Qualifications:




Experiences: Transportation experience. Intermodal operations and equipment control experience preferred



Skills and Abilities:

• Working Knowledge of Microsoft Suite Applications


• Ability to multi task


• Demonstrated ability to effectively work through conflict and disagreement through collaborative discussion to reach positive conclusions or decisions.


• Ability to work effectively in a diverse work group.


• Excellent verbal and written communication skills necessary to interact successfully with a diverse group of people

Language Skills: English fluency required. Spanish a plus.



Required Competencies:

• Customer Focus


• Commitment to task


• Problem solving and decision making


• Coping


• Teamwork


• Communication

The typical starting salary range for this position is: $43,043 - $56,135


The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.



Candidates are eligible for the following benefits:


• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program



ABOUT US



MAKING THE IMPOSSIBLE, POSSIBLE


APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.



AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.



EEO Statement for US-



The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status. Apply Now