Wearable Device Support Specialist at The University of Chicago in Chicago, Illinois

Job Description:

Department

BSD SUR - OHNS: Thirty Million Words



About the Department

The TMW Center for Early Learning + Public Health at the University of Chicago develops, tests, and implements evidence-based interventions designed to promote very young children's cognitive and social-emotional development. TMW Center interventions are designed to be embedded into existing health, education, and social service systems working at scale in a given community in order to meet families where they already are. The TMW Center has a robust research and development strategy that includes further development and testing of TMW interventions; harnessing technology to support behavior change, intervention engagement, and analysis; and furthering strategies to engage parents in the TMW Center's interventions across the health, early learning, and social service sectors.



Job Summary

The Wearable Device Support Specialist coordinates the wearable device hardware work, aligning all teams (including contractors) on key decisions and priorities to ensure teams are delivering on expectations. Assists with the assembly of teams and the development of detailed work plans, schedules, project estimates, resource plans, and status reports using straightforward problem solving skills.



Responsibilities

• Serves as first point of contact for issue management and navigates issue submitter to the appropriate channels.
  
  


• Manages the launch of support software to streamline and scale processes.
  
  


• Manages TMW stakeholder communication for wearable device roadmap.
  
  


• Shares technical release information with partner-facing teams about features and bugs that are being addressed.
  
  


• Coordinates stakeholder meetings to ensure alignment on wearable device strategy across topics related to hardware, software, and data science algorithms.
  
  


• Support QA efforts, including sanity testing for all apps.
  
  


• Builds and maintains internal support documentation, including User Manual and Troubleshooting Guide.
  
  


• Monitors project workplan and schedule.
  
  


• Coordinates events, researches logistics, assists with planning and preparing presentations, event outreach, and post-event write ups.
  
  


• Maintains website (including but not limited to: employment page, news page, staff page, project pages, innovation challenge page).
  
  


• Assists with other administrative projects as needed and acquire higher level guidance and skills.
  
  


• Performs other related work as needed.
  
  

Minimum Qualifications




Education:

Minimum requirements include a college or university degree in related field.



Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.



Certifications:




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Preferred Qualifications




Experience:

• Experience in a research lab.
  
  


• Experience in early childhood research or education.
  
  

Preferred Competencies

• Knowledge of child development or linguistics.
  
  


• Familiarity with survey research methods.
  
  


• Familiarity with research/statistics software and programs (e.g., Excel, Qualtrics, REDCap, R, SPSS) and/or programming.
  
  


• Experience with technology development and support processes.
  
  


• Strong organizational and interpersonal skills.
  
  

Application Documents

• Resume/CV (required)
  
  


• Cover Letter (required)
  
  

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.



Job Family

Administration & Management



Role Impact

Individual Contributor



Scheduled
Weekly Hours

40



Drug Test Required



No



Health Screen Required



No



Motor Vehicle Record Inquiry Required



No



Pay Rate Type

Salary



FLSA Status

Exempt



Pay Range

$62,000.00 - $89,000.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.



Benefits Eligible

Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
In addition to the base pay posted above, this position may be eligible for N/A



Posting Statement



The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.


Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.


We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.


All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.


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