Project Intern (Deskside Support) at Nemours in Wilmington, Delaware

Job Description:

Nemours is seeking a Desk Side Intern to join our Nemours Children's Health team in Wilmington, Delaware.

This is a great opportunity for a student studying Information Science to get a broad introduction to IT support and the Healthcare industry. You must have a flexible schedule. This is a minimum 1 year internship engagement with the opportunity to extend. 20 hours per week (with hours being flexible M-F).

The Desk Side Intern's primary role will be to process and record incoming computer related inventory, process computer related equipment earmarked for destruction and maintain inventory counts and par levels. This process is completed via the Service Now tool and a tracking Excel Workbook. The intern is also responsible to provide weekly counts of inventory to leadership. The intern has the opportunity to grow, learn, and begin to apply knowledge gained from supervised and mentored work relating to the support and maintenance of Nemours' computer systems and peripherals. This includes installing and maintaining hardware, software and peripheral equipment. This position can shadow the technical team who responds to incidents including but not limited to telephone calls and/or e-mails regarding problems.

HW Inventory Management: Primary functions

• Inventory management by collecting and itemize workstations for disposal; update asset databases as necessary with hardware and software additions/deletions/modifications
• Maintain current approved listing of personal computer hardware and software
• Work with our shipping and receiving department to receive, inspect, record and store hardware
• The tech assignment of new hardware installs request generated by Lawson's automated system
• Process hardware earmarked for destruction
• Other duties as assigned

Once primary functions are mastered the Intern has the opportunity to learn the following:

• Install, maintain and repair Desktop related equipment and software (PCs, workstations, peripherals, laptops, etc.) used in the enterprise)
• Perform Desktop related equipment relocation as assigned.
• Staff an Employee facing walk up window to assist employees with Nemours equipment related issues.
• Recommend and compile specifications for computer hardware and software
• Accurately document instances of hardware failure, repair, installation, and removal.
• Keep personal work area clean and free of clutter; keep common desktop areas neat, clean, and properly categorized.

Job Requirements

• High School Diploma required.
• Technology aware and proficient.
• Excellent team and interpersonal skills.
• Possess strong customer service skills.
• Clear, analytical thinking.
• Detail oriented.

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