We are seeking a proactive and innovative Technical Business Analyst to assess and enhance the client's operational processes. This role involves identifying gaps, driving process improvements, and collaborating with leadership to implement efficient solutions. A key aspect of this position is evaluating and addressing the training needs of new hires to ensure they are equipped for success within the organization.
Key Responsibilities
Conduct comprehensive reviews of current business processes to identify inefficiencies and areas for optimization.
Develop and document detailed process maps, workflows, and reports to recommend improvements.
Collaborate with departments to gather insights, understand challenges, and prioritize solutions.
Evaluate training gaps and assist in designing onboarding and continuous training programs for new hires.
Provide actionable recommendations to enhance team productivity and support employee development.
Research and propose innovative tools or technologies to streamline operations.
Act as a liaison between technical teams and leadership to ensure smooth implementation of process changes.
Prepare and present clear, data-driven recommendations to key stakeholders.
Monitor the impact of implemented improvements and adapt strategies as needed.
Required Qualifications
5+ years of proven experience in business analysis, process documentation, and improvement.
Ability to identify training needs and assist in creating effective onboarding processes.
Familiarity with process mapping tools and methodologies.
Proficiency in data visualization tools (e.g., Power BI, Tableau) and MS Office Suite.
Strong communication and interpersonal skills to engage with diverse stakeholders.
Critical thinking and problem-solving skills to devise effective solutions.
Ability to work independently and collaboratively in a hybrid environment.
Preferred Skills
Experience with designing and implementing training programs.
Knowledge of state government operations or regulatory agencies.
Familiarity with project management frameworks such as Agile or Waterfall.
Experience with process automation tools or platforms.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
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The Company will consider qualified applicants with arrest and conviction records.