Description: Provides technical support to systems users within Muscogee Creek Nation.
Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Provides on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Analyzes events and applies technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network. Acts as a technical resource for other Support Specialists.
Principal Duties and Responsibilities:
Monitoring and maintaining computer systems and network performance
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)
Analyzes, tests, and debug computer systems
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
Managing inventory
Minimum Requirements:
1 -3 years of experience with computer hardware/maintenance and must be able to lift up to 50 lbs.
Must have a valid Oklahoma Driver's License.
Preferred Requirements:
3-5 years of experience with computer hardware/maintenance, computing, software, installs, leadership skills, and must be able to lift up to 50 lbs.