IT Support Specialist at Robert Half in Huntersville, North Carolina

Posted in Other 1 day ago.

Type: full-time





Job Description:

Responsibilities:

  • Provide IT support for Windows Server, VMWare, Exchange, Active Directory, and Office 365.
  • Troubleshoot and resolve issues related to WAN/LAN connectivity, routers, firewalls, and network security.
  • Support remote access solutions such as VPN and Terminal Services for remote users.
  • Provide desktop support for end-users, including troubleshooting hardware, software, printers, and peripherals.
  • Respond to helpdesk tickets, ensuring timely and effective resolution of user issues.
  • Assist with the installation, configuration, and maintenance of desktop systems, software, and hardware.
  • Deliver Line of Business Application support across client environments.
  • Maintain system documentation and perform regular system reviews with improvement recommendations.
  • Educate and assist users on best practices for system usage, security, and IT processes.
  • Escalate complex issues to higher-level support when necessary and follow up to ensure resolution.

Qualifications:

  • Proven experience in IT support, particularly with Microsoft technologies (Windows Server, Active Directory, Office 365, etc.).
  • Strong knowledge of networking (WAN/LAN, routers, firewalls, security protocols).
  • Experience with VPNs, Terminal Services, and remote access solutions.
  • Proficient in desktop support, including troubleshooting hardware and software for PCs, printers, and other peripherals.
  • Previous experience in a helpdesk environment, responding to user requests and troubleshooting issues.
  • Ability to install, configure, and maintain desktop operating systems and applications.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication skills with a customer-focused approach.
  • Ability to work both independently and as part of a team, managing multiple priorities in a fast-paced environment.

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