We are seeking a highly motivated and detail-oriented BOLT Application Rollout Support Specialist to assist our IT team during the rollout of our new BOLT application. This is a temporary, project-based role expected to last 2-4 weeks.
Responsibilities:
Ticket Management:Triage and prioritize incoming support tickets related to the BOLT application.
Provide first-level technical support and troubleshooting for user issues.
Escalate complex issues to higher-tier support as needed.
User Support:Assist users with questions and concerns regarding the BOLT application.
Provide clear and concise instructions and guidance.
Offer remote support and troubleshooting as required.
Documentation:Contribute to the creation and maintenance of knowledge base articles and FAQs related to the BOLT application.
Document incident resolution processes and lessons learned.
Qualifications:
Strong technical aptitude and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently and as part of a 1 team.