Webex CCE Engineer at Raas Infotek in Portland, Oregon

Posted in Other about 15 hours ago.

Type: full-time





Job Description:

Hi,

I hope you are doing well.

We have an urgent below position .If you are interested, please share your updated resume with below details

Role :- Webex CCE Engineer

Location :- Portland, OR (Hybrid)

Job Description
  • Expert level understanding of Webex CCE Components, solutions, Call flow and Integrations.
  • Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
  • Excellent understanding in IVR Call flow management and ICM Scripting.
  • Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
  • Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other SBCs.
  • Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT.
  • Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions.
  • Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions.
  • Good Understanding of IaaS Platform and Services.
  • Experience in training BAU Team on learnings, case studies and other solutions.
  • Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA.
  • Provide Level-3 support to Operations and Delivery to drive incident resolution.
  • Provide Recommendations to improve Contact Center platform stability.
  • Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.
  • Consult on high severity incidents and complex work orders.
  • Should be ready to work in 24/7 business support environment.

Additional desired experience:
  • Third-Party Vendor Integrations with Cisco Webex CCE and Contact Center Solutions
  • Experience with modern cloud architectures and technologies

Thanks & Regards

Puja Tiwari

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE-19702

Direct No: 302 286 9994 Ext: 104

puja.tiwari@raasinfotek.com
More jobs in Portland, Oregon

Other
about 2 hours ago

Cambia Health
Other
about 3 hours ago

PacificSource
Automotive
about 5 hours ago

UPS
More jobs in Other

Other
11 minutes ago

Scotts Miracle-Gro
Other
11 minutes ago

Scotts Miracle-Gro
Other
11 minutes ago

Scotts Miracle-Gro