8 Required Experience with ITSM and ITIL governance processes.
8 Required Ability to think and act both strategically and tactically and know when to apply each type of action.
8 Required Very strong communication skills: oral, written, presentation and facilitation.
8 Required Technical understanding with ability to translate into business concepts.
8 Required IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
8 Required Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
8 Required The ability to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners - to articulate and remedy service level issues.
8 Required A good understanding of IT Outsourcing and Managed Services.
8 Required Statistical, numerical and analytical principles and processes.
8 Required Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
8 Required Adhere to Project Management best practices
8 Required Experience with ITSM service tools, ServiceNow, and Remedy.
5 Preferred Proficient in the use of Remedy On Demand
4 Preferred IT Service Management certification ITIL V3 or V4