Location: Louisville, KY (Hybrid: Partial Onsite and Remote)
Job Type: Full-Time
Reports To: Director of Supply Chain
Position Overview
We are seeking an experienced Logistics Lead to support and oversee logistics operations at our 3PL partner facility in Louisville, KY. This role will focus on implementing, monitoring, and optimizing workflows defined by the Engineering, Quality Assurance (QA), and Regulatory Affairs (RA) teams for the refurbishment and redistribution of our device -a state-of-the-art telehealth product.
Key Responsibilities
Implementation and Oversight:
Oversee 3PL daily activities, ensuring timelines, quality metrics, and capacity goals are met.
Serve as the main operational contact between the company and the 3PL partner, addressing any process deviations or challenges.
Implement refurbishment and redistribution processes defined by the Engineering team and ensure compliance with established QA and RA standards.
Warehouse Operations and Forwarder Coordination:
Work closely with the 3PL provider to ensure seamless execution of warehouse processes, including inventory management, refurbishment workflows, and shipping.
Monitor warehouse performance, including accuracy of inventory records and adherence to defined SOPs.
Problem Solving and Process Support:
Identify and escalate operational issues or inefficiencies to relevant teams (e.g., Engineering, QA, RA) for resolution.
Assist in scaling operations to handle increasing device volumes while maintaining quality and compliance.
Coordinate with 3PL teams to execute updates to workflows and implement process improvements.
Reporting and Systems Management:
Use NetSuite ERP to manage inventory, track refurbishment progress, and generate operational reports.
Collaborate with internal teams using CRM tools like Salesforce and Microsoft Dynamics to ensure accurate data exchange and reporting.
Provide regular updates on 3PL performance metrics, including turnaround times, defect rates, and traceability compliance.
Collaboration and Leadership:
Act as the on-the-ground leader for logistics execution at the 3PL site, supporting operational staff and ensuring alignment with company objectives.
Coordinate with cross-functional teams, including Supply Chain, Engineering, QA, and RA, to maintain seamless operations.
Lead onsite reviews and audits to ensure processes are consistently followed and meet company standards.
Qualifications and Skills
Bachelor's degree in Logistics, Supply Chain Management, Operations, or a related field (preferred).
3-5 years of experience in logistics or supply chain roles, with direct experience managing 3PL relationships, warehouse operations, and forwarder coordination.
Demonstrated ability to work with third-party logistics providers to execute defined workflows and meet key performance metrics.
Experience with ERP systems like NetSuite and familiarity with CRM platforms like Salesforce and Microsoft Dynamics is highly desirable.
Strong organizational skills and attention to detail for implementing and monitoring complex workflows.
Excellent communication skills for collaboration with internal teams, external partners, and forwarders.
Analytical mindset for identifying issues and suggesting improvements.
Other Requirements:
Ability to work onsite at the 3PL facility in Louisville, KY as needed (several days per week).
Access to a suitable home office setup for remote work.