Compensation: $25/hour, part-time (guaranteed 10 hours per week, up to 30 hours per week)
This role requires a panel 5-drug test, including THC.
Position Overview:
We are seeking a dedicated and professional Part Time Office Coordinator to manage office operations, provide exceptional customer service, and maintain a positive and efficient environment for both claimants and medical providers. This is a dynamic role that involves welcoming claimants for medical appointments, ensuring providers have the necessary materials, and overseeing office cleanliness and organization.
Key Responsibilities:
Greet claimants as they arrive for their appointments with medical examiners, ensuring a smooth check-in process.
Confirm that all required intake paperwork is completed by claimants.
Scan and upload claimant IDs into the system.
Provide support to medical providers, ensuring they have all necessary materials for the appointments.
Scan and upload audio files following appointments.
Maintain a clean and organized office, preparing the space for the next appointment.
Regularly review and update provider records to ensure they are current and organized.
Mail out weekly documents to the California office.
Handle any negative customer interactions with professionalism and tact.
Regularly review doctor files to determine what records are pending and what can be shredded.
Required Qualifications:
Prior experience in a customer-facing role, such as customer service or high-end retail, is highly desirable.
Comfortable working with technology, able to troubleshoot when necessary.
Strong ability to handle stressful situations and maintain professionalism at all times.
Must be self-sufficient, with a strong work ethic and the ability to manage tasks independently.
Able to work independently, often without supervision, and remain organized under pressure.
Comfortable working alone for 90% of the time and managing interactions with clients tactfully and professionally.
Preferred Qualifications:
Prior experience in a medical, administrative, or office coordination role is a plus.
Schedule:
This is a part-time, in-office role with flexible hours based on scheduled appointments.
Hours will vary from 10-30 hours per week, typically ranging from 4-6 hours per day. The schedule is provided two weeks in advance.