BA/BS degree with a strong program/product management and projects background.
5 to 7 years of experience in the Banking industry.
3 years of product management experience.
Strong analytical skills.
Fluent speaking and writing skills in English and Spanish.
Comfortable presenting to senior management.
Understanding of digital capabilities.
High level commercialization skills.
Ability to identify product gaps and structure solutions.
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Desired Skills & Experience
Working knowledge of SWIFT, ISO20022, and Bank Statements.
Fluent speaking and writing skills in Portuguese.
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What You Will Be Doing
Work with global, and regional Digital Product Managers to execute the Digital Platform Strategy.
Program management for strategic initiatives including Tech, Service, Risk & Controls, Data, and others.
Coordinate and maintain an accurate inventory of executed and in progress initiatives and projects related to strategic / Transformation initiatives in North America, Client Experience and Digital Adoption.
Budget and investment spend process management and process improvement.
Work in conjunction with various product partners to define and specify client-required output formats for account statements across clients and align delivery timelines with respective sales / account managers to manage client expectations.
Understand how we can leverage centralized data to augment information sent to Clients via existing Channels in a standardized manner.
Reduction of analog interactions through services digitization & definition of end-state action plan with Service partners.
Review clients in attrition and create tailor made solutions to improve their experience and the overall relationship.
Work closely with all global/regional Project Managers, Service, Operations and Implementation to ensure smooth and appropriate on-boarding & service of clients.
Design and manage product communications including external and internal feature announcements, reference materials, press releases, and adoption campaigns, in partnership with marketing & regions.
Define and Measure Key Performance Indicators. Provide quantitative and qualitative updates to stakeholders regularly across the transformation initiatives.
Subject matter expert and change agent for client experience and digitization projects and point person for Service, Product, Implementations, Sales and Coverage on client experience and digitization projects.
Look for opportunities for efficiencies and drive new developments and enhancements forward for the team.