New Tech Global is currently seeking a Technical Service Manager for a client in Houston, TX. This is a direct hire opportunity. Candidates that will be considered must have a strong background in HVAC, plumbing, and electrical systems.
Overview
Define, Maintain, report and accomplish department goals through managing the team, planning and evaluating department activities and project management oversight.
Guide strategic planning and projects to improve technical service processes and systems aiming to have processes and systems more effective, efficient and user friendly for our customers.
Manage and develop a team of Technical Service who provide remote technical assistance to customers.
Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency.
Gathering the Voice of the Customer, monitoring for early signs of quality issues by returning and analyzing products.
Manage and prepare responses to both external and internal customer requests.
Maintain a great Technical Service level by enforcing and improving technical service standards as per customer needs.
Responsible to monitor and coordinate product warranty returns as necessary for analysis, keeping a close communication and follow up with other groups to assure product analysis is performed to determine corrective actions.
In collaboration with the other members of the Technical Services Department, provide support to customers and resolve customer concerns by providing application technical information, responding to questions, virtual demonstrations etc.
Prepare Technical Service presentations and product comparisons for business development.
Manage any Technical Service training efforts to assist with the installation, commissioning, and operation of products.
Qualifications
BS in Engineering or other Technical Discipline.
10 Years of experience as Technical Service Manager with knowledge of HVAC, plumbing, and electrical systems.
Strategic Planning and project management experience.
Ability to understand, assess, and problem-solve by leveraging technical and analytical skills.