We are seeking a proactive and skilled Facilities Manager to oversee the efficient operation, maintenance, and optimization of our facilities while ensuring exceptional client and team experiences.
Responsibilities
1. Technical and Operational Management
Oversee building systems (HVAC, electrical, plumbing) and ensure proper functioning.
Optimize space usage to enhance productivity and comfort.
Ensure compliance with health, safety, and environmental regulations.
Manage budgets for repairs, utilities, and maintenance, implementing cost-control measures.
Monitor and optimize energy usage to reduce costs and environmental impact.
2. Customer Relationship Management (CRM)
Use CRM tools to manage client data, monitor interactions, and streamline workflows.
Oversee client onboarding and ensure smooth integration into facilities.
Track client operations and deliver performance reports on satisfaction and usage trends.
3. Project and Vendor Management
Lead initiatives such as office renovations, system upgrades, and construction projects.
Negotiate and manage contracts with vendors and service providers.
Identify and mitigate risks to ensure seamless facility operations.
4. Leadership and Communication
Manage and motivate maintenance, custodial, and administrative staff.
Communicate policies, updates, and project status clearly to stakeholders and clients.
Resolve conflicts and ensure a positive, service-oriented experience for all facility users.
5. Technology and Data Analysis
Use facility management software to track maintenance, space planning, and resources.
Analyze CRM and building system data to inform decisions and improve operations.
Leverage smart building technologies to enhance efficiency.
6. Personal Attributes
Detail-oriented with strong problem-solving and decision-making skills.
Adaptable and proactive in anticipating needs and resolving issues.
Focused on continuous improvement and operational excellence.
Qualifications
Proven experience in facility management or a related field.
WeWork, Regus or similar shared workspace experience a huge plus.
Proficiency in facility management software and CRM tools.
Strong technical knowledge of building systems and safety regulations.
Excellent leadership, communication, and organizational skills.
Budget management and project oversight expertise.