We're seeking an experienced Digitization Solutions Manager to lead our imaging processing and digitization team. As a key member of our organization, you'll manage processes, people and projects, ensuring high-quality delivery and customer satisfaction. Your expertise in imaging technology, team leadership and customer management will drive business growth and excellence.
Responsibilities
Team Management
Lead, recruit, train and develop a team of imaging and digitization professionals.
Foster a positive work environment, maintaining morale and scaling the team as needed.
Project Management
Coordinate historical data conversion and ingestion into standardized schemas.
Ensure project delivery within scope, budget and quality standards.
Collaborate with stakeholders to define requirements and ensure successful project completion.
Technical Expertise
Provide technical support, mentoring and training to the imaging team.
Evaluate and maintain hardware and software tools for imaging projects.
Identify and implement replacement technologies for improvement.
Business Development
Pursue new business opportunities and develop customer relationships.
Analyze problems, determine root causes and implement solutions.
Quality and Compliance
Develop and implement quality controls and departmental standards.
Ensure regulatory requirements and organizational expectations are met.
Communication and Stakeholder Management
Communicate project progress to internal and external stakeholders.
Facilitate imaging asset management, risk assessments and decision-making processes.
Requirements
Experience
5+ years of imaging processing/digitization experience.
5+ years of team leadership experience.
Industry experience in insurance and customer management (highly preferred).
Skills
Strong technical expertise in imaging technology and workflow.
Excellent leadership, communication and project management skills.
Ability to analyze problems and implement solutions.
Experience with quality control, regulatory compliance and customer relationship management.