Job Title: Customer Service/Call Center Representative III (Bilingual)
Location: San Antonio,TX
Pay Rate: $23/hr
Duration: 11+ months
Job Description: Job Title: Customer Support (Customer Interaction) Must be Bi-Lingual in Spanish.
San Antonio, TX.
Day 1 onsite
Responsibilities - All are only accomplished in Spanish • Respond to employee queries - Tier 1 and Tier 2 • Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management) • Triage and manage Tier 1 and Tier 2 cases accordingly • Manage outbound communications with respect to associate queries • Create and assign cases to Tier 2/ Tier 3 as required • Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.) • Prioritize and manage concierge service requests • Manage associate's documentation (store / retrieve / create) while maintaining quality control standards and confidentiality regarding sensitive documents • Administration of inbound mail received for the shared services • Follow quality requirements and act in compliance to local laws & regulations. • Assist in leading improvements and providing trainings. • Maintain process documentation and document templates • Support content upload and updates on client portal (or its replacement), manage inquiries and access requests related to client portal (or its replacement). • Review employee portal content - policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on employee portal • Perform translation activities • Support Payroll Audits, and Post Payroll administration, run Payroll Reports in English. • Support Total Rewards in Spanish as required • And all other duties as assigned
Qualifications we seek in you!
Minimum Qualifications
• Any graduate/postgraduate.
• Relevant experience in HRSS / Payroll / Human Resource • Excellent verbal, written, presentation and interpersonal skills in Spanish