Key point of contact with the customer; address issues and concerns efficiently, effectively and timely
Proactive coordination of team activities in planning, problem solving, decision making and risk management to ensure continued support of program requirements
Assist in establishing the program controls, or the processes, procedures, reporting, etc., required to manage the program
Lead the overall program and monitor progress to ensure that milestones are being met across the project.
Manage the program budget
Manage the risks and issues that might arise over the course of the program life cycle and take measures to correct them when they occur.
Coordinate the project and use of resources and involved in the project to make sure that deliverables are aligned.
Responsible for overall management of product launch into the production environment
Lead program reviews and establish a cadence and process to ensure that all necessary project management documents are executed to ensure projects are completed on time and on budget consistent with customer's expectations
Understand and develop leading versus lagging metrics
Develop and execute program corrective action strategies
Operate in a team environment to help meet or exceed customer expectations
Responsible for daily management through the life cycle of the program
Ensure customer needs are addressed by communicating to the management team and requesting necessary resources to ensure needs are supported in a cost effective, timely manner
Proactive problem solving using several established methods
Act as advisor on overall quality of relationship, seeks opportunities, pull resources and implements actions to improve and solidify customer relationship
Apply knowledge of company processes, infrastructure, polices and resources to plan, commit, and meet customer objectives
Experience and Skills:
This might be the job for you if you have:
Bachelor's degree in Business Administration or a related filed
Minimum of 7 years of program management experience
Solid leadership and management skills
Experience throughout the program lifecycle from development through sustainment.
Understanding of lean and process improvement principles
A working understanding of earned value principles, strong communication skills, proven track record of exceptional customer satisfaction and the ability to provide leadership across cross-functional teams
Successful track record in managing complex programs as a prime or subcontractor
Demonstrated success in managing manpower planning, project reviews, scheduling, and budget control
Experience with metrics for assessing and reporting program progress, productivity, and variance analysis