Nice inContact Developer
at Infosys
in
Austin,
Texas
Posted in Other 2 days ago.
Type: full-time
Job Description:
Job Description:
At least 2 years of experience in Information Technology.
1+ years of hands-on application development experience using Nice inContact studio to design telephony solutions - Nice IVR, Chat & Email.
1+ Years of experience in Nice InContact ACD/IVR Implementation
Experience in Configuring CXOne such as campaigns, skills, users, teams, Agents, Dispositions, HOO and Point of Contact's etc.
Experience in Supporting project in all aspects of ACD/IVR functionalities
Preferred Skills:
Experience in planning & designing call routing applications
Experience in REST & SOAP API validations
Experience in troubleshooting of Nice inContact issues
Experience in working in Agile projects
Coordinating with customers to understand and resolve their issues
Should have ability to collaborate with multiple teams within the organization.
Should have go getter attitude and curiosity to learn new skills.
Should have excellent communication and interpersonal skills.
Business knowledge in the Telecom domain/IVR Testing would be preferable.
Experience in Cyara Automation will be an advantage.