Scheduler and Data Analyst at Dress for Success Houston in Houston, Texas

Posted in Other 1 day ago.

Type: full-time





Job Description:

Dress for Success® Houston (DFS Houston) is seeking a compassionate, service-oriented, and data-driven Scheduler and Data Analyst, who thrives in a fast-paced environment and is passionate about empowering women, to join our team. This individual is the first point of contact to schedule the women we suit and ensures they have a dignified experience.

Scheduling
  • Schedule clients for appointments, providing clear, timely written and verbal communication.

• Maintain and update client profiles in Salesforce with communication cadence updates.
• Manage the schedule, balancing volunteer availability with client requests, working with the team to ensure client needs are met.
• Create and maintain documentation to train team and volunteers for data entry, outreach and scheduling support.

Data Analyst
  • Audit Client Experience data monthly to eliminate potential errors in reporting data.
  • Create and present monthly reports on trends for the Client Experience team, including program. participation, outreach, referral and attendance rates, and rescheduled or canceled appointments.
  • Coordinate activities based on the monthly trends to ensure women are being connected with services.

Client Experience Team
  • Support agency functions at the front desk, suiting, and professional attire donations as scheduled and requested.
  • Provide regular coverage at the front desk - cover lunch and three time blocks a week.

Qualifications
• Excellent problem-solving, customer service, and interpersonal skills.
• Excellent organizational skills, with the ability to multi-task comfortably.
• Strong critical thinking, time management, and follow-through.
• Strong verbal communication skills.
• The ability to create visuals and interpret data for the team.
• Bachelor's degree or equivalent experience.
• Minimum of two years of work experience directly working with clients over the phone in a service-oriented role, preferably scheduling appointments.
• Experience with Microsoft Office 365 and Salesforce.
• Ability to maintain a calm, caring, and professional demeanor at all times.
• Valid driver's license with reliable transportation.
• Able to lift 30 pounds.

Working Conditions
• 9:00 am - 4:30 pm, Monday through Friday on-site at DFS Houston. Must be able to work evenings and weekends for agency events, approximately six per year.
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