STRATA is a lifestyle brand that offers elevated essentials for music-inspired individuals, as well as a premium apparel and accessories manufacturer for select clientele. Established in 2009, STRATA has headquarters and showrooms in both Miami, Florida and Los Angeles, California. For more information, visit our website or social media channels.
WEBSITE- strata.us
INSTAGRAM- @strata
Role Description
This is a full-time on-site role as a Customer Support Representative located in Doral, FL. The Customer Support Representative will be responsible for providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction through effective communication.
Qualifications
Candidate should possess excellent customer support, customer satisfaction, and communication skills
Strong customer service skills with the ability to handle customer inquiries and complaints
English writing skills: grammar, spelling, etc.
Adept at troubleshooting and providing timely solutions to customer issues
Experience with CRM systems and customer support software
Ability to work in a fast-paced environment and multitask effectively
Experience in sales or marketing is a plus
Show initiative and skill when handing customer questions and concerns