We are conducting a confidential search for an Office Manager to join a fast-growing residential services company specializing in high-volume operations. Our mission is to deliver outstanding customer service and set the standard for operational excellence in the residential services industry. If you excel in a fast-paced office environment, have a passion for CRM systems and client communication, and are eager to grow your career, this is the role for you.
Position Summary
The Office Manager will oversee day-to-day office operations, manage our CRM system, and ensure exceptional client experiences. This role requires an organized, detail-oriented professional who can coordinate schedules, enhance customer service processes, and optimize office efficiency. Experience in residential services, tree care, or landscaping industries is a plus.
Key Responsibilities
CRM Management & Data Integrity
Oversee and maintain the company's CRM system to ensure accurate and up-to-date client data.
Regularly update customer information, service history, and lead management details.
Analyze CRM data to provide insights for sales, scheduling, and marketing initiatives.
Train staff on CRM usage and troubleshoot system issues.
Customer Service & Client Communication
Act as the primary point of contact for client inquiries via phone, email, and in-person.
Manage client scheduling and coordinate with field teams to ensure seamless service delivery.
Oversee client communications, including reminders, follow-ups, and satisfaction surveys.
Address and resolve client concerns promptly.
Office Operations & Administration
Manage daily office functions, including inventory management, filing systems, and supply orders.
Support HR processes, including onboarding new employees and maintaining personnel records.
Implement systems to improve office efficiency and align with company goals.
Organize incoming and outgoing mail to maintain documentation accuracy.
Billing & Financial Support
Collaborate with the finance team on invoicing, payment tracking, and billing inquiries.
Assist with payment processing and follow up on outstanding invoices.
Prepare reports on customer service metrics, office performance, and financial updates.
Team Collaboration & Support
Serve as a liaison between office staff, sales teams, and field crews for coordinated operations.
Assist with planning team meetings, training sessions, and company events.
Support process improvement initiatives to enhance operational efficiency and client satisfaction.
Qualifications
Proven experience in office management, customer service, or administrative roles.
Experience in residential services, tree care, or landscaping industries is a plus.
Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational skills, time management, and multitasking abilities.
Excellent verbal and written communication skills with a focus on client satisfaction.
Familiarity with billing, invoicing, and basic financial processes preferred.
Benefits
Competitive salary based on experience.
Health, dental, and vision insurance options.
Retirement plan with company match.
Paid time off (PTO) and holidays.
Professional growth and development opportunities.
Why Join Us?
Be part of a growing team in a high-demand industry, where your contributions directly impact our success. Work in a supportive environment that values efficiency, customer satisfaction, and career growth.
We are an equal opportunity employer and encourage candidates of all backgrounds to apply.