This is a great opportunity to join a 1,000+ member non-profit trade association located in the suburbs of Washington, D.C. The mission of the Association is to promote benefits through advocacy, education, and networking. This position is responsible for customer service activities in support of various programs. A qualified candidate is expected to promote and foster a team-based work environment; maintain a positive and professional disposition; and demonstrate flexible and efficient time management skills including the ability to prioritize work assignments, handle stress, and consistently report to work on time prepared to perform the duties of the position.
Responsibilities of the Customer Service Coordinator
Analyze insurance documentation
Perform data entry of information received daily
Set-up new accounts and process changes to existing accounts
Conduct outreach to customers to request additional information relating to accounts
Perform account research for specific customers
Conduct monthly collection calls related to outstanding fees
Provide telephone coverage and support for customer service inquiries
Conduct ongoing monthly outreach to program users to improve customer service experience
Assist with daily workload and inquiries associated with other Information Service programs, as needed
Assist with other duties as required within the department
Qualifications of the Customer Service Coordinator
Associates degree required
1-3 years of customer service work experience
Organized and conscientious self-starter
Ability to prioritize and complete tasks in an efficient and timely manner
Strong computer and database management skills
Strong aptitude for written and verbal communication
Excellent interpersonal and customer service skills