Call Center Representative at Acro Service Corp in Phoenix, Arizona

Posted in Other about 15 hours ago.

Type: full-time





Job Description:

Position Description:
  • Remote but needs to report to office first day for orientation.
  • Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:
  • Answering incoming phone calls in a fast-paced enviroment.
  • Resolving Tier 1 level issues -Reviewing taxpayer accounts
  • Verifying, gathering and simultaneously updating key information
  • Educating taxpayers of online resources and current tax policies
  • Submitting requests for payment arrangements
  • Participation in all team engagement activities.
  • Meeting performance expectations

Skills Required :
  • Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division.
  • Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized

Skills Preferred:

  • Spanish-speaking preferred.

Experience Required :
  • Previous two positions should each be at least one consecutive year in a fast paced call center.
  • National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

Experience Preferred :
  • Experience with participating in process improvement.activities

Education Required :
  • High school diploma or equivalent.

Education Preferred:
  • Associates Degree or higher

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