Five Star Sheets, a corrugated paper manufacturer in New Carlisle, IN is seeking a motivated team builder excited to guide and develop a group of 3 CSRs at a company focused on safety, sustainability, and service.
The Customer Service Manager (CSM) leads a CS team that creatively provides rapid service solutions for customer needs, and is a key liaison between Five Star Sheets and customers. Responsibilities carried out by the CSM are crucial in ensuring customer and company goals are achieved from order receipt through delivery. The CSM also collaborates with managers and departments across the operation to grow and invest in efficiencies, training, and technology. While management experience is preferred, it is not required as the quality of the individual candidate is of the utmost importance. This role provides an opportunity to step from a supervisory or lead person role into management with a stable company committed to providing customers with our sustainable product and superior service.
Desirable candidates would have:
Experience in a manufacturing environment or multi-shift operation.
Excellent communication and customer relations skills.
Strong computer skills with a focus on MS Office programs especially Excel and e-mail management
Ability to prioritize and meet deadlines while remaining flexible in a high volume, rapid turn-around, production environment.
Compensation and Benefits: Salary range is $70,000 - $100,000 with bonus potential. Five Star Sheets offers competitive salary, health, dental, and vision insurance, 401k with company match, life and disability insurance, along with family friendly company events throughout the year.
About Five Star Sheets: Five Star Sheets is an independent corrugated sheet plant located in the Greater South Bend Region of Northern Indiana. Since 1996, we have served our customers with quality corrugated sheets and unmatched Just-In-Time delivery commitments. Five Star Sheets averages over $150 million in annual sales, serving customers throughout Indiana, Illinois, Michigan, Ohio, Wisconsin and Northern Kentucky.
Location: Though our address is New Carlisle, we are just minutes from the South Bend International Airport, located between US 20 and SR 2.
Qualified candidates may apply online at www.fivestarsheets.com.
Please call Dana with any questions you may have about the position at 574.654.8058 ext. 235.