Nemsys LLC is currently searching for a Client Services Support Specialist II to join their team in Toledo, Ohio! The IT Client Support Specialist II is a more experienced role responsible for providing second-level technical support and mentorship to junior support staff. The ideal candidate will have a deeper understanding of IT systems, excellent problem-solving skills, and the ability to manage multiple tasks effectively.
What we can offer YOU:
Dental insurance
Vision insurance
401k after 1 year
Paid time off
Pay: $19 - $24/hour, offer dependent on experience Schedule
Monday - Friday
8AM - 5PM
In office
Occasional travel to customer locations
The right candidate will have:
Associate degree in IT or related field; a bachelor's degree is preferred.
Minimum of 3 years of experience in IT support or a related role.
Strong knowledge of computer hardware, software, and networking principles.
Proficiency in Windows, macOS, and Linux operating systems.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
Experience with enterprise software and systems (e.g., CRM, ERP, virtualization platforms).
Excellent troubleshooting and problem-solving skills.
Strong customer service and communication skills.
Ability to work independently and manage multiple tasks simultaneously.
Ability to occasionally lift up to 40 lbs.
Our Client Services Support Specialist II will:
Handle escalated support tickets and calls, providing complex troubleshooting and resolution for advanced equipment and software configuration, and contributing to IT projects
Configure, deploy, and maintain IT equipment, including servers, networking devices, and specialized hardware.
Perform software installations, updates, and configurations for a variety of applications.
Mentor and assist junior support staff in resolving technical issues and improving their technical skills.
Document detailed technical procedures and solutions in the ticketing system.
Collaborate with other IT teams to implement and support IT projects and initiatives.
Conduct training sessions for end-users on advanced software and systems.
Monitor and manage IT systems to ensure optimal performance and security.
Maintain accurate inventory records and manage procurement of IT equipment.
Does this sound like the job for you? Apply with a current resume today!