As a Community Ambassador, you will be the first point of contact for our clients, ensuring they receive exceptional service and a warm welcome. You will be responsible for managing the lobby area, coordinating conference center bookings, escorting clients to their designated rooms, and engaging with guests to enhance their experience. Your role will also involve handling email and written communications, conducting assessments, and supporting various events.
Key Responsibilities:
Lobby Management: Greet guests and clients upon arrival, providing a friendly and professional reception. Ensure the lobby area is welcoming and organized.
Conference Center Bookings: Oversee and coordinate bookings for conference rooms, ensuring all details are accurately recorded and communicated.
Client Escorting: Guide clients to their designated rooms or event spaces, offering assistance and addressing any needs or questions they may have.
Engagement: Actively engage with clients by asking questions to better understand their needs and providing tailored assistance.
Communication: Handle email correspondence and written communications efficiently and professionally.
Assessment: Conduct assessments of client interactions and feedback to continuously improve service quality.
Event Support: Assist with the setup and execution of various events, ensuring all requirements are met and clients' expectations are exceeded.
Flexibility: Adapt to varying schedules and shift times as needed, demonstrating reliability and a willingness to accommodate changes.
Qualifications:
Professional Attire: Adhere to the dress code; maintaining a polished and professional appearance.
Experience: Previous experience in a customer-facing role, hospitality, or event coordination is preferred.
Skills: Excellent communication and interpersonal skills, strong organizational abilities, and a proactive attitude.
Flexibility: Ability to work varying shifts and adapt to changes in schedule as required.
If you are passionate about delivering exceptional customer service and thrive in a dynamic, engaging environment, we encourage you to apply for the Community Ambassador position at Forrest Solutions.
Forrest Solutions, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.