We are seeking a dedicated and knowledgeable CONSTRUCTION Customer Service Representative for a growing construction company. The ideal candidate will have experience in the construction trades and be able to effectively manage customer inquiries, dispatch maintenance and repair jobs, and communicate with clients, vendors, and field teams. This is a key role to ensure clients receive high-quality customer service and timely solutions for their construction-related needs.
Key Responsibilities:
Dispatch and follow up on jobs for maintenance, repairs, and other services related to plumbing, HVAC, electrical, handyman, etc.
Maintain accurate records of work orders, service requests, and customer interactions.
Liaise with vendors and subcontractors to obtain pricing, schedule work, and ensure the quality of services provided.
Perform other administrative tasks as needed, including scheduling appointments, creating reports, and updating job files.
Qualifications:
Previous experience in a customer service role, preferably in the construction industry or trades-related field (plumbing, HVAC, electrical, handyman, etc.).
Proficient with computers, phones, and project management software.
Reasonable typing skills with attention to detail.
Excellent communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Ability to work independently in a remote work environment.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.