Cimbali Group is a global leader in the coffee industry, renowned for its brands, including LaCimbali, Faema, and Casadio & Slayer. With a legacy spanning over a century, we are dedicated to crafting top-tier coffee machines and equipment.
Purpose of the Role
The Customer Logistics & Back Office Specialist ensures an exceptional customer experience by managing end-to-end support processes for Cimbali Group North America. This role focuses on the efficient handling of customer inquiries, order processing, and logistical coordination for coffee equipment solutions, ensuring timely delivery, accuracy, and satisfaction across the customer journey.
The position serves as a key link between customers, sales teams, technical support, and logistics partners, contributing to operational excellence, customer retention, and the strong reputation of Cimbali Group as a premium provider in the coffee equipment industry, supporting our premium coffee equipment brands-Slayer, Cimbali, Faema, and Casadio.
Reporting to the Customer Service Manager you will have the responsibility to guarantee the activity of some strategic activities for our CS Office to support the sales force and customers on the field.
Main activities include: • Managing coffee machine orders, preparing proforma invoices and purchase orders &
guarantee operational shipping management • Participate in daily research of coffee machines available in stock • Provide all necessary reports to sales regularly to speed up the order process • Preparation of daily, weekly, and monthly orders availability inserting programmed orders. • Interacting with the guests/clients and knowing their needs • Participate in special projects such as cost reduction if needed • Managing spare parts orders • Update client reporting sheets • Verify and highlight price differences and transaction costs before sending an order confirmation • Maintains and updates an archive of documents/client information • Verify coffee machine availability - sell in and sell out • Verify payment and account before unlocking the goods
Job requirements:
A degree in accounting/ economics or similar is preferred
Good understanding of order process and account required
Familiarity with Office (excel specifically) is required
Experience with ERP system required (SAP experience preferred)
Benefits: • Salary Range: 65-75K depending on experience • 401(k) • Health insurance - Dental Insurance • Paid time off
Cimbali Group is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs, and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their back