Since its founding, TB International has been writing a remarkable success story, as an apparel manufacturer specializing into streetwear with its own brands Mister Tee, MJ Gonzales, Forgotten Faces and Upscale, as well private label division.
With a network of approximately 20,000 international customers, we offer an extensive range of products, covering the full spectrum of clothing from head to toe. Our diverse business model has driven our international expansion, including our entry into the North American market.
We are seeking an experienced Customer Service Representative to support and grow our North American wholesale and marketplace business.
Responsibilities • Serve as the first point of contact for client inquiries regarding orders, tracking, service questions, and general concerns. • Maintain a high level of professionalism to foster positive client relationships. • Lead initiatives to enhance customer satisfaction, optimizing productivity and efficiency. • Manage all aspects of selling support, including workload execution, order placement and tracking, and assisting in the sales process. • Support the strategic sales and growth plan. • Stay updated on product knowledge and company policies by collaborating with the management team. • Follow up with clients to ensure satisfaction with their purchases and address any concerns. • Work efficiently and collaboratively to deliver exceptional customer service and maximize business opportunities. • Build trust and foster relationships to be recognized as a premium supplier.
Requirements • 1+ years of experience in a customer service role. • Established relationships with accounts. • Bachelor's Degree in a related field or equivalent work experience. • Proficiency in Microsoft Office, PowerPoint, CRM systems, and SAP. • Strong multitasking and organizational skills. • Excellent verbal and written communication skills. • Exceptional interpersonal, analytical, and problem-solving abilities, including conflict resolution. • Autonomous, positive attitude, good time management, and a team player mindset.
Urban Classics Inc. is an Equal Opportunity Employer. We are committed to diversity and inclusion and believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by federal, state, or local law.