This is a full-time, in-person position at Camp Belknap, an all boys, overnight summer camp in Tuftonboro, New Hampshire. Founded in 1903, it is an independent, non-profit organization.
Responsibilities:
Communication & Administration: • Staff the camp phone line, addressing questions and directing the caller to the appropriate person • Manage the administrative email, responding or forwarding to the appropriate staff member • Pick-up, sort, and send all mail (USPS) and manage the summer mail boat process • Welcome all visitors and groups, providing needed support and direction • Work closely with Communications Director to chart out communication strategy for enrollment, event execution, and participant and family communication
Registration: • Manage and administer the camper registration and enrollment process • Manage waitlists for all summer and fall programs • Coordinate registration and invoicing for camp events and auxiliary programs • Maintain accurate records of tuition payments, including the processing and posting of all payments and invoices • Support the monthly reconciliation of all revenues related to tuition • Serve as the liaison for all camper and guardian requests • Administer the camper policies and communicate these policies when required • Assure all participant and guardian contact information is updated in Salesforce database • Update and maintain medical information through electronic medical record database • Conduct pre-arrival review of participant documents and make follow-up phone calls to individuals and families • Support the coordination and housing placement of summer campers and auxiliary program participants
Scholarship Management: • Lead scholarship management of existing partner organizations and schools • Manage all payment plans for tuition and coordinate with staff accountant • Conduct annual visits with all scholarship partners with an in-person meeting for those within two hours of camp • Onboard new scholarship partners and participants • Manage and execute the trunk scholarship program, ensuring that all necessary supplies are ordered, distributed and collected each session • Manage and cultivate the camper Bugler program, including enrolling Buglers each session and supporting the free bugle rental program and online classes
Camper & Guardian Onboarding • Execute and manage virtual and in-person New Camper Orientation • Serve as the primary contact for camper family questions • Track guardian requests and conversations through Salesforce • Educate new parents on Belknap's leadership philosophies and camp mission and policies • Collect key information to support a successful camper experience
Data Management • Create and design Salesforce (database) reporting and management of data related to all registration and enrollment • Construct an enrollment summary and interpretation of data for quarterly reports. Utilize this data to outline goals and changes needed for future enrollment and scholarship processes. • Track all applications and placement procedures for internal placement • Collect and conduct a camp cost comparison analysis annually • Create and distribute camper and parent surveys throughout the summer and at year-end, including a summary analysis • Facilitate the tracking, data entry and follow up on all camper incidents
Manage Seasonal Office Staff: • Design and manage summer seasonal office staff schedule • Help onboard seasonal staff that will support the office team • Encourage and solicit communication and teamwork to complete office projects • Create, maintain and execute summer task list
Other: • Assist in clerical work as required by the Assistant Director, or for the standard operating requirements of Belknap • Assist in camp duties and teamwork cleaning and projects for office and camp • Participate in aspects of camp programming to be an informed steward of camp's mission • Work ~ 10 weekend days throughout the summer for check-in/out and other key guardian and camper facing events
Qualifications: • A minimum of 5 years of experience in a corporate, human service or non-profit setting • Experience with a variety of software such as Quickbooks, Salesforce or similar type products • Excellent verbal and written communication skills • Attention to detail • High proficiency in MS Office Suite, Word, and Excel • Self-motivated with the ability to multi-task • Flexibility to work in a summer camp environment • Bachelor's degree • Weekend work required between May and October
Interested candidates should submit a cover letter and resume to seth@campbelknap.org