JSC is working with a client who is looking to hire a Customer Sales and Service Representative. The function of this role is to provide direct support to the Service Center Managers and Account Managers in the ongoing development of existing and prospective customers to ensure that the Service Center is able to meet its growth targets.
Essential Duties
Must maintain 100% commitment to safety policies and procedures.
Partners with Account Managers to provide sales quotes
Processes incoming inquiries into company sales system
Quotes customers using working knowledge of product
Successfully achieves budgeted Service Center sales goals
Assists A/R personnel in creating and establishing new accounts and follows up on collections
Coordinates with Account Managers and Service Center management to keep account activities updated
Monitors delivery date commitments and expedites where appropriate
Monitors customer specific inventory for sales order fulfillment
Makes outbound calls to potential and existing customers for new and sales growth opportunities
Builds and maintains strong internal and external relationships
Provides technical/service support to account management, service center management and internal and external customers
Other duties as assigned by manager
Skills and Abilities
Possesses excellent customer service skills
Ability to interact with customers and team-members in a professional manner
Ability to work independently and prioritize responsibilities
Must have excellent communication skills, both oral and written
Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
Must be able to perform calculations using whole numbers, fractions and decimals.
Basic computer skills including MS Word, Excel, internet and email
Must be able to successfully utilize the company software
Qualifications
2-4 years of experience in industrial sales
College degree preferred, will consider equivalents
Work Hours
Monday through Friday, 8 hour shift - determined by manager to meet customer needs
Periodic adjustments may be needed to meet international customers
On site required
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.