Envera Systems is a rapidly growing Florida-based software-enabled security company with strong financial backing, advanced proprietary technology and unique solutions, specializing in live monitored, access control and active video monitoring. Envera is dedicated to creating a supportive entrepreneurial work environment for its talented, hard-working, team-oriented employees. We offer benefits that include, medical, dental, vision, 401(k) and other supplemental benefits. Ideal candidates will be highly motivated, with a positive attitude, passion for winning and commitment to excellence.
Description:
The Service Coordinator's role is to manage the daily workload of work orders through planning and coordination of labor, parts and material, tools and equipment. We are looking for a talented and hardworking individual to become a key member of a cross functional team whose primary responsibility is to foster positive experiences for our existing customer base via prompt, efficient and courteous handling of all service calls and repair requests.
Administration:
Ensure timely and efficient scheduling of technician routes
Create Work Orders for technicians based on phone calls from clients, internal and external emails and Salesforce Cases.
Review and close Work Orders in accordance with internal expectations and guidelines.
Field phone calls and emails in an efficient, professional and courteous manner; adhering to internal Operational Level Agreements
Reconcile monthly inventory and review invoices for proper cost and labor allocations
Order, fulfill and ship security credentials
Develop, track and report departmental metrics and prepare quotes/proposals for major repair projects as appropriate
Process/approve invoices from sub-contractors and serve on cross-departmental teams and committees as assigned
Perform special projects and other duties as assigned
Coordination:
Plan and schedule preventative maintenance and RMA (Return Merchandise Authorization) work based on volume and available resources
Ensure technician End-of-Call reports are completed and submitted promptly. Provide follow-up with technicians as needed
Coordinate equipment needs with the Warehouse Manager based on technician truck inventory
Skills & Specifications:
Route Planning experience in a service technician environment
Excellent communication skills (both oral and written)
Advanced Microsoft Office Suite and other Web-Based Programs
Well-honed skills in organization, prioritization and time management
Work in fast-paced environment with changing priorities
Work efficiently to meet project deadlines while maintaining a high attention to detail
Route Planning experience in a service technician environment
High School diploma - Associates degree a plus
Minimum 3 years' experience in a related position/field
Knowledge of service management/tracking software a plus