The primary duty of the Birth Tissue Coordinator (BTC) is to grow ARORA's Birth Tissue program through effective relationship building and management with hospital and obstetrics (OB) practices. This position also effectively trains donation partners to drive referrals and effectively acquire birth tissue. The Birth Tissue Coordinator is responsible for completing in-person consent, administering Donor Risk Assessment Interview (DRAI) for birth tissue, coordinating birth tissue acquisition, collaborating with the Manager of Tissue Recovery, and supporting birth tissue acquisition when needed.
This position requires computer skills, aseptic/sterile technique proficiency, excellent surgical skills, knowledge of FDA regulations and AATB guidance, and an understanding of anatomy and medical terminology.
Essential Functions
Act as the primary point of contact for labor and delivery departments, OBGYN offices, and internal departments for all things related to birth tissue donation.
Regularly conducts on-site visits to hospital delivery departments and OBGYN offices.
Responsible for clear communication with labor and delivery staff so that they clearly understand the birth tissue process and procedures and ARORA.
On-call responsibility for birth tissue activities.
Required to travel to hospitals in ARORA's designated service area to perform birth tissue acquisition via car (company or personal vehicle) or small aircraft.
Relationship management of referral partners for birth tissue acquisition includes training, data and performance presentation, and customer service complaints.
Provide accurate and timely documentation of interactions.
Provide reports to Leadership
Coordinate with the Tissue Recovery Trainer to facilitate birth tissue competencies and ongoing training.
Recover and package consented donor tissue and testing samples according to ARORA, AATB, FDA, and tissue partner guidelines.
Properly dispose of waste and sharp materials.
Participate in training sessions provided by ARORA to learn the policies, procedures, and protocols established by ARORA for recovery services.
Secondary Functions
Stock and rotate supplies.
Seek the advice of ARORA's Medical Director or designee regarding Acquisition Services when appropriate.
Provide Administrator-on-Call (AOC) training and education on birth tissue acquisition and consent topics.
Organizational Expectations
Maintains regular and punctual attendance at assigned work location.
Accurately document timekeeping records
Completes and maintains appropriate documentation in a timely and thorough manner including activities. Examples include: training documentation, mileage, expenses, electronic schedule of ARORA events, and other forms.
Proofs work for accuracy and completeness.
Exhibits and models ARORA's conduct standards, mission, and organizational clarity (core purpose, core values, business definition, and strategic anchors) in all job functions and interactions both internal and external to ARORA.
Utilize the ARORA strategic anchors: Creating a Culture of Donation, Financially Sound and Quality during work activities and in the decision-making process.
Attendance at staff meetings, training programs, and/or in-services meetings, as required.
Demonstrates professional appearance, behavior and standards in all business dealings and interactions.
Demonstrates professional conduct and behavior reflective of ARORA's respect, honor, admiration and reverence for the donor and donor family.
Fosters effective relationships with client representatives.
Performs other duties as assigned.
Potential Risk Factors:
Risk Exposure to Blood/Body Fluids: While performing some essential functions of your position, you may be exposed to blood or body fluids. Established procedures identify the appropriate personal protective measures that you should use when performing essential functions of your position. The ARORA Safety program will provide you with the appropriate procedures and guidelines in which you should perform the essential duties of your job. If you need additional training or resources, please see your supervisor or the ARORA Safety Officer.
Repetitive Motion: While performing some essential functions of your position, you may be required to perform some functions repeatedly. When such tasks are not performed properly, injury can result.
Minimum Weightlifting Requirement: While performing some essential functions of your position, you may be required to do some lifting, moving, pushing, or pulling. When such tasks are not performed properly, injury can result. Must have the ability to lift minimum weight of 55 lbs.
Prolonged Sitting, Standing, and Bending: While performing some essential functions of your position, you may be required to sit, stand, or bend for an extended period of time. When such tasks are not performed properly, injury can result. Precautions and/or equipment should be used when performing this task.
Competency Evaluation: Competency evaluations are required for this position. Your supervisor will notify you when your evaluation is to be conducted.
Training: You may need additional training to better understand the performance requirements of your essential job functions. Training classes are available and can be requested and/or assigned. Your attendance at such classes is mandatory.
Work Environment
Works in various locations, including normal office environment, operating room, hospital environment, and other locations as essential and secondary functions necessitates.
Required to travel by personal vehicle to fulfill the duties and responsibilities of the position.
Required to carry a cellular telephone for business purposes.
May require travel by commercial or chartered aircraft.
Non-smoking office.
Work Hours
ARORA is a 24/7 operation and will require this position to work various shifts 12-hour day and/or evening shifts. BTC employees may be required to work evenings, holidays, weekends, and mandatory overtime as required.
Minimum Job Requirements
High School Diploma or equivalent with EMT, Paramedic, CST, CFA, SA, ST, or Autopsy Tech.
Certified Tissue Bank Specialist (CTBS) certification is required.
3 years of tissue banking experience recovering tissue, acquiring birth tissue, or DRAI administration experience.
Maintain a valid driver's license, reliable automobile, and proof of automobile insurance.
Must maintain required vaccination and/or health screenings to minimize the potential for disease transmission.
Consistent demonstration of attention to detail, precision, accuracy, and customer satisfaction.
Possess strong prioritization skills and the ability to effectively manage multiple projects and tasks.
Excellent problem solving, conflict resolution and interpersonal skills (i.e. has the ability to make decisions based on situational circumstance, company policy and customer relations).
Ability to utilize general office equipment, software, and must be proficient in Microsoft Office Suite.
Able to effectively communicate results.
Preferred Qualifications
Associate or Bachelor's degree, completion of surgical technology program or emergency medical services program or previous Tissue Recovery experience.
Security Requirements
This position is responsible for acquiring and managing confidential records and ensuring that information is protected according to the recognized standards, regulations, and standards for maintaining patient records.