Information Technology Technician at The Intersect Group in Scottsdale, Arizona

Posted in Other about 19 hours ago.

Type: full-time





Job Description:

Duties:
  • Set up workstations with computers and necessary peripheral devices (routers, printers, etc.)
  • Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Assist and maintain local networks
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
  • Provide basic IT systems support to end users on a variety of computer system issues.
  • Respond to phone calls, emails and technical support requests
  • Document, track, and monitor issues ensuring a timely resolution
  • Support staff with Google Trainer expertise
  • Assist in the annual inventory of all equipment in the school

Minimum Qualifications:
  • Proven experience as an IT Technician or relevant position
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • Great personality for our fun work environment
  • Associate degree in a computer technology field preferred

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