Help Desk Analyst at System Soft Technologies in Bismarck, North Dakota

Posted in Other about 15 hours ago.

Type: full-time





Job Description:

Position: Help Desk Analyst

Location: Bismarck, ND

Work Setup: Onsite

Job Summary:

We are seeking a Help Desk Analyst to join a dynamic team providing support for hardware and software applications across a variety of computing platforms. This role involves troubleshooting, monitoring, maintenance, and technical support for computing systems and specialized applications in a large, multi-system technology environment.

Key Responsibilities:
  • Provide technical support for hardware and software systems, ensuring proper functionality and resolving issues.
  • Use Microsoft System Center Configuration Manager (SCCM) for automation and support tasks.
  • Create and maintain documentation on hardware and software configurations.
  • Train users on new operating systems, software applications, Microsoft Office productivity suites, and remote accessibility.
  • Process incidents and work requests submitted by users, ensuring timely resolution.

Required Qualifications:
  • Strong customer service skills supporting users at all levels across the enterprise.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong analytical and problem-solving skills to resolve technical issues.
  • Excellent communication skills to convey complex technical information to both technical and non-technical users.
  • Organizational and multitasking skills to manage deadlines and prioritize work.

Nice to Have:
  • Professional certifications in hardware, operating systems, or Microsoft Office applications.
  • Familiarity with remote accessibility and related tools is a plus.

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