Engagement Manager - Product Analytics or Customer Analytics at Straive in Inglewood, California

Posted in Other 2 days ago.

Type: full-time





Job Description:

Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation through significant investments and an entrepreneurial spirit.

Our core focus is on delivering advanced Data Analytics & AI Solutions. By combining sophisticated technology with subject matter expertise, we deliver material impact on our clients' topline and streamline their operations. We specialize in providing tailored solutions across financial services, CPG, legal, pharma, life sciences, retail and logistics, helping them build robust data analytics and AI capabilities.

With a client base spanning 30 countries, Straive's strategically located teams operate from eight countries and is headquartered in Singapore. This global presence enables us to offer localized expertise with a worldwide perspective.

Join Straive to be part of a dynamic team at the forefront of data analytics and AI innovation. Here, you'll have the opportunity to contribute to transformative projects, supported by significant investments and an entrepreneurial drive fueled by our partnership with EQT.

Job Title: Engagement Manager - Product Analytics/Customer Analytics

Type: Full-Time

Location: Inglewood, CA (Hybrid)

Job Overview:

We are looking for a driven Engagement Manager. The individual will be working with Product teams and analyzing product data in conjunction with Fan/customer data with the intent to derive linkage and improve product value proposition/experience. The role involves building deep client relationships, leading analytics-driven solutions, and shaping strategic initiatives for our spectator sports clients. This is an exciting opportunity for someone who thrives in a growth-oriented environment, with a strong focus on client success and delivery.

Key Responsibilities:

  • Client Engagement: Foster and strengthen relationships with clients to ensure satisfaction and expand project scope.
  • Strategic Leadership: Develop and drive analytics strategies that align with client goals for growth and asset retention.
  • Analytics Delivery: Lead teams in the successful delivery of complex data and analytics solutions
  • Hands on Analytics: Utilize data analytics tools and methodologies to generate impactful insights and recommendations
  • Business Development: Support growth by engaging in client presentations and proposal development.
  • Client Communication: Deliver insights effectively with clear, proactive, and consultative communication.
  • Product Analytics Expertise: Proven experience in analyzing product performance, user engagement, and key metrics to drive data-informed decisions and improve product outcomes.
  • Customer Analytics Experience: Prior experience in customer analytics, with a focus on understanding customer behavior, segmentation, and journey mapping to enhance overall user satisfaction and business impact is a plus.

Qualifications:

Experience:
  • 7-10 years of proven expertise in the spectator sports & media industry.
  • Demonstrated success in developing and delivering data and analytics solutions with a focus on marketing and sales analytics.

Skills:
  • Experience working with structured/unstructured datasets, ability to clearly document and communicate requirements to technical team members.
  • Experience with Business Intelligence tools such as Tableau and Power BI
  • Experience in SQL, Python, PySpark for data querying, manipulation, and analysis
  • Proficiency in preparing presentations (Google Slides, Power Point)
  • Proficiency in Excel: Data manipulations, Pivot tables, charts etc.
  • Experience in working with Cloud Technology, preferably AWS
  • Experience in Product Analytics.
  • Experience with Customer Analytics is a plus.
  • Growth mindset and proactive self-starter.
  • Exceptional leadership and problem-solving abilities.
  • Excellent communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders

This job description is not intended to cover or contain a comprehensive listing of all responsibilities, duties, or activities that are required. Responsibilities, duties, and/or activities may change, or new ones may be added at any time with or without notice.

If you are a motivated professional with a passion for delivering impactful solutions, we'd love to hear from you. Apply today to be part of a dynamic and forward-thinking team at Straive.

"Straive is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone."
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