Help Desk Associate at Zillion Technologies, Inc. in MC LEAN, Virginia

Posted in Other about 23 hours ago.

Type: full-time





Job Description:

Job Title : Help Desk Associate

Locations:. : Onsite in McLean, VA

Job Description:

Must have: Windows 10/11 OS, Active Directory, Office 365, and supporting Laptops/Desktops. Basic Understanding of VPN/Networking is required. This is a customer facing role requiring excellent written and verbal communication skills with hands-on experience in customer service.

Description

We are a level 1/1.5 (Service Desk/Technology Solution Center) support team taking customer calls, live chats and walk-ins. We provide first level resolutions for incidents and requests when possible. We are searching for an individual who is results driven, a problem solver and critical thinker. Our operating hours are Monday through Friday 7am - 6pm (excluding company holidays). This position will require to the individual to be on-site 5 days a week.

Your Impact:

The ideal candidate must be able to work in a fast-paced environment to help consistently provide high-quality service and technical support to end users.

Perform level 1-1.5 support for internal customers via phone, live chat, Walk-in's at our Technology Solution Centers or via self-serve

Ensure customer satisfaction by meeting customer needs in courteous and timely manner

Use a strong customer-service attitude when responding to technology requests

Communicate effectively and clearly to customers

Be an advocate for the end user to ensure they receive high-quality and timely service and support from the entire enterprise operations & technology organization.

Qualifications:

1+ years' experience in an enterprise organization supporting end users in Desktop Support and enterprise applications

Demonstrated/strong knowledge of Microsoft Office 365 products

Demonstrated knowledge of using ITSM application (preferred ServiceNow)

Demonstrated/strong knowledge of software: Windows 10/11; Active Directory; RSA Authentication Manager, Cisco AnyConnect, PingID, Global Protect, VMware; multifunctional printers; Internet Software (i.e., Edge; Firefox; Google Chrome)

Demonstrated/strong knowledge of hardware: Desktop; Laptop wireless mobile devices (smart phones, tablets, etc.) & Virtual Desktop infrastructure

Ability to quickly learn new technology and applications and retain (absorb) to resolve issues independently

Good attitude and excellent attendance required

Typing speed of 50+wpm.
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