Job Description:
Position Overview: Job Title: Help Desk IIJob Responsibilities
- Resolve escalated helpdesk requests from the managed service provider.
- Provide support for audio/visual (AV) equipment and meetings, both in-person and virtual.
- Image and deploy new user setups, including computer and desk setups.
- Manage IT assets, including inventory and software management, as well as asset auditing.
- Assist with system administration tasks in Windows, Okta, and Mobile Device Management (MDM) systems.
- Support and manage both Windows and Apple environments.
Required Skills
- Strong knowledge of computer network concepts and systems troubleshooting.
- Experience supporting mobile devices (e.g., iPhones, iPads, Android) with MDM systems.
- Proficiency in Active Directory operations.
- Expertise in Microsoft Office 365 applications.
- Familiarity with Microsoft Windows and Apple macOS operating systems.
- Preferred Qualifications
Education:
- Bachelor's degree in a related field or 2-4 years of relevant experience.
- Microsoft certifications are a plus.
Additional Skills
- Help Desk operations
- System administration
- Inventory and software management
- Auditing processes
- Working knowledge of Okta
- Proficiency in Android devices and Mac systems
Pay Transparency:The pay range that Magnit reasonably expects to pay for this position: $30.00 - 35.00 /hour.
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).