We are seeking experienced and customer-focused IT Deployment Technicians to assist with a large-scale PC/Workstation refresh project. This initiative involves replacing outdated equipment, ensuring smooth transitions, and providing technical support to end-users. Successful candidates will have a strong technical background, proven customer service skills, and the ability to work collaboratively in a fast-paced environment.
[Job Description / Responsibilities]
PC Deployment Activities:
Prepare and configure new PCs/workstations for deployment:
Unbox new equipment and dispose of packaging waste.
Coordinate with users to schedule upgrades.
Rename PCs to align with department specifications.
Register security software and document assets (location/name/owner).
Replace outdated hardware:
Swap old Samsung PCs and peripherals (monitors, keyboards, and mice).
Properly dispose of old IT equipment, including serial number recording and hard drive removal for accounting submission.
Ensure network connectivity:
Confirm the new PC has a valid IP address and is pingable on the network.
Collaborate with firewall engineers to migrate firewall settings and IP reservations.
Data Transfer:
Run data transfer scripts to migrate files and verify accuracy.
Perform manual data transfer if complications arise.
General:
Maintain detailed documentation of all actions performed.
Provide clear and effective communication with end-users throughout the upgrade process.
Qualifications
Proven experience in IT hardware/software support or related field (minimum 2 years).
Strong knowledge of basic networking concepts and troubleshooting.
Exceptional customer service skills with 3+ years of experience in client-facing roles.
Experience with imaging, deploying, and replacing PC hardware.
Excellent verbal and written communication skills.
Ability to follow instructions, collaborate within a team, and adapt to changing priorities.
Expectations:
Team Collaboration: Work cohesively with other team members, end-users, and firewall engineers to ensure seamless transitions.
Attention to Detail: Maintain precise documentation and ensure all security and compliance protocols are followed.