Links Technology Solutions is currently seeking an experienced IT Support Technician to fill an opening with an Aerospace company.
Responsibilities of the IT Support Technician
As an IT Support Technician, you will be using your skills and expertise to provide computer, hardware, and software support to our employees.
You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software.
You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.
Qualifications of the IT Support Technician
Associate's Degree in a related field of study with 2 or more years of relevant experience.
Customer/solution ownership, an overall drive for excellence.
Team focused with the capacity for knowledge sharing
Written and verbal communication skills with end users
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
Ability to understand user and business needs and translate to technical solutions
Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals
Comprehensive troubleshooting skills of industry standard hardware and software products/services