Help Desk Technician
at Insight Global
in
Madison,
Wisconsin
Posted in Other about 15 hours ago.
Type: full-time
Job Description:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist users with account setup, software installations, and system updates.
- Document and track issues using a ticketing system.
- Escalate complex issues to higher-level support when necessary.
- Maintain a high level of customer satisfaction by ensuring timely and accurate resolution of issues.
- Educate users on best practices and provide guidance on technical matters.
- Manage and prioritize multiple tasks and support requests independently.
Qualifications:
- Associate's degree in a related field or 1-3 years of relevant experience.
- Strong customer service and interpersonal skills.
- Adept at troubleshooting and resolving technical issues.
- Ability to research and find solutions to unfamiliar problems.
- Self-sufficient and able to manage tasks with minimal supervision.
- Excellent communication skills, both verbal and written.
- Certifications such as CompTIA A+ are a plus.
- Familiarity with common operating systems (Windows, macOS, Linux) and office software.
- Physical hardware experience, including Dell systems and HP printers.
- Experience with cell phones, particularly iPhones.
- Knowledge of Active Directory.
- Basic Microsoft Office Suite and Windows troubleshooting skills.
Preferred Skills:
- Experience with remote support tools and ticketing systems.
- Basic understanding of networking concepts.
- Ability to work well under pressure and in a fast-paced environment.
- Strong organizational skills and attention to detail.