Job Description:
Title: Tech Support Specilaist/Field Services Technician
Location: Must be willing to travel to client sites, Brookline, Newton, Waltham area.
Salary - 75-85K range
Job Description
- This Field Service Engineer will be responsible for:Daily logging of tasks and activities via JIRA Service Desk
- User and device onboarding
- Providing end user support for various applications
- Participation in team meetings and collaboration for upcoming projects
- Providing onsite support for hardware and software upgrades
- Providing prompt and courteous resolution to user requests and issues
- Experience supporting Windows 10/11 and macOS
- Experience with Active Directory
- Experience with security and protection tools, antivirus and malware detection and removal
- Familiarity with TCP/IP networking, VPN, Wi-Fi
- Knowledge of Windows Server, VMware, and Citrix desirable
- Knowledge of JIRA helpful
- Knowledge of Cisco Meraki network gear (routers, switches, wireless) desirable
- Must own a reliable car and be able work remotely and independently