Must Have Skills/Attributes: AWS, Dynatrace, JIRA, Production Support, ServiceNow, SharePoint, Shell Scripting, SQL, TOAD
Job Description
***Only qualified Systems Engineer candidates located near the commutable Quncy, MA area to be considered due to the position requiring an onsite presence***
Required Education: • Bachelor's Degree in Information Systems, Computer Science, or a closely related field
Required Skills: • Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting • Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting • Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus • Deep knowledge and hands-on experience with Dynatrace
Preferred Skills: • Demonstrated ability to solve complex IT problems, monitoring servers and report generation. Ability to resolve problems as they arise and handle situations expeditiously • Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task • Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace • Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS • Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting • Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices • Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts • Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents • Demonstrated experience with ticketing system preferably service now • General knowledge and experience with Developing and presenting status reports, trends, and metrics • Ability to take notes and document all user interactions and steps taken • Excellent communication experience with technical and non-technical staff • Ability to develop and maintain effective relationships with management, vendors, end users and program team members • Working knowledge of JIRA & SharePoint
Our Client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer. The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives.
Duties and Responsibilities: • Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required • Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request • Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes • Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates • Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users • Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system • Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors • Participate in the patch management process for servers, system, and software • Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools • Develop project plan/timeline estimation and identify key milestones for the operations team • Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs • Develop and implement "best practice" methodologies to enhance operations efficiency • Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections • Manage the User Access Request process for Database, Monitoring Tools and other HIX system access • Manage the Digital Certificate update process in close cooperation with our vendors • Maintain the software inventory list including latest version and planned updates • Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc. • Adhere to all the Secretariat's, Client's IT's, and relevant Management policies, procedures, and standards
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
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Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).