ServiceNow Administrator - Hybrid in John's Creek, GA
We are seeking a skilled ServiceNow Administrator to join our IT team. The ideal candidate will have a strong understanding of ServiceNow's ITSM and/or CMDB module and a passion for process improvement. This role will be instrumental in optimizing our ServiceNow instance, streamlining workflows, and enhancing overall IT service delivery.
Responsibilities:
Assist building ServiceNow tours.
Assist building Playbooks.
Building processes for creating migration related incidents for upcoming acquisition
Create catalog items
Shared Computers
Email Alias
New Server Request
Assign Teams Phone Number to existing user
Any new catalog items that come up
Testing
Feed low disk usage and high CPU usage alerts into ServiceNow
Feed asset information into ServiceNow from Tanium
Any new customizations
Maintain and make changes to existing catalog items and workflows
Publish new Insight, CDW and Dell items to the portal
Develop Asset Management reports and dashboards
Onboarding upcoming acquisition's employees to ServiceNow (includes setting up their locations and companies in SNOW and user permissions)
Qualifications:
Strong understanding of ITIL principles and best practices.
Proven experience with ServiceNow ITSM module, including configuration, customization, and workflow design.
Proficiency in scripting languages (e.g., JavaScript) and integration technologies.