Domestic Operations Agent (2nd Shift) at MK Talent Advisors in Houston, Texas

Posted in Other about 14 hours ago.

Type: full-time





Job Description:

The Domestic Operations Agent is responsible for the outcome of assigned client projects including customer service, tracking, routing, problem resolution, vendor compliance, and customer interaction.

Responsibilities:
  • Ability to quote and route freight across multiple transportation channels and services.
  • Quote customers on shipments timely and accurately.
  • Communicate with sales on quotes timely to secure business.
  • Track and trace domestic freight shipments moving via air/ground.
  • Able to troubleshoot and overcome operational challenges by proactively communicating with clients and vendors.
  • Assist local sales and domestic offices with air/ground freight issues.
  • Communicate with customers, vendors, and suppliers regarding shipment status.
  • Comply with TSA regulations regarding booking, routing of all air and ground shipments.
  • Take booking requests, arrange shipments from beginning to end, to ensure bookings are made at current and accurate rates, and in the most cost-effective and time-efficient route.
  • Communicate effectively with carriers, origin and destination locations regarding shipment status, special handling, and delivery processes.
  • Proactively notify customers of the status of shipments. Reports customer complaints escalate shipping problems to management and participate in problem resolution.
  • Provide assistance to other departments in daily work interactions, to identify, organize, and coordinate customer shipping requirements.

Qualifications:
  • A team player who works well with others. A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy. We serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.
  • High School diploma and/or GED required. Associates or bachelor's degree preferred.
  • Minimum of two (2) years' previous Freight Forwarding experience.
  • Proficient in MS Word, Excel, AS400 experience preferred, but not required.
  • Excellent communication skills both verbal and written.
  • High attention to detail and strong organizational skills to manage the volume of customer shipments and contacts.

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