Job Summary: Leads and/or facilitates process improvement teams to achieve significant quality improvement and business results in a manner which gives them ownership for changes. Supports the structure, organization and culture for continuous improvement. Monitors and measures results; develops standards and applies benchmarking and best practice applications to support improvement at the team and organizational levels. Develops and manages comprehensive programs to meet the organizational development needs, including education, training, and advising of leaders at all levels. Develops and maintains relationships with a variety of types of positions and individuals at both the Corporate and member organization level.
Principal Responsibilities and Tasks
Project Management: Displays discipline ensuring team projects, task forces / work groups have a project management plan with clearly defined beginning, task durations, predecessor-successor relationships, and end dates, as well as clearly defined deliverables. Facilitates the use of project management tools, i.e. Gantt Chart to manage project start / end dates, forecasting activities, timeliness of project deliverables, and expected reporting to appropriate committees. Utilizes standard project management methodologies to adhere to expectations
Strategic Framework Development: In conjunction with Executive Leadership, develop strategic, multi-year roadmaps and framework to support large scale System-wide initiatives. Develop agreed upon desired future state and identify critical path items to achieve. Identify and engage critical stakeholders to develop short, mid and long term activities. Organize required workgroups. Ensure that individual critical path items are completed to guarantee overall success of strategic framework. Support development of framework steering group. Engage others within the Enterprise Transformation Office or at the local level to provide additional project management support as needed. Escalate barriers or risks to initiative Executive Lead, Steering or Governance Committee as needed.
Change Leadership: Supports the structure, organization and culture for continuous improvement. Initiates and facilitates redesign and process improvement strategies for strategically important priorities within the organization. Creates detailed, comprehensive project and action plans and timelines to ensure successful execution of programs. Develops quantifiable key performance indicators to measure return on investment (ROI) and effectiveness. Monitors and measures results; develops standards and applies benchmarking and best practice applications to support improvement at the team and organizational levels. Acts as a consultant and advisor to leadership to build consensus and support for process improvement initiatives at an organizational level. Researches and remains current on process improvement opportunities, and methodologies appropriate for a healthcare environment. Provides training and education to support process improvement initiatives in the organization. Consults with organizational learning and development and designs educational curriculums and programs to support leadership, medical staff and employee education and training to participate in process improvement initiatives. Mentors and supports performance improvement staff and other organizational leaders and change efforts to support their development and improvement efforts. Assists leaders and teams to facilitate major change and organization improvement.
PI Efficiency and Effectiveness: Utilizes accepted methodologies, i.e. Lean, Lean Six Sigma and appropriate Continuous Improvement tools to improve efficiency and effectiveness. Ensures hospital teams develop / implement actionable plans for targeted key performance improvement measures. Follow-up to ensure sustainability of improvements - moving metric into "stable monitoring mode" when appropriate with routine, scheduled oversight.
Process Improvement Leadership: Leads and/or facilitates process improvement teams to achieve significant quality improvement and business results in a manner which gives them ownership for changes. Works with executive champions and leaders to facilitate performance improvement teams to achieve timely results consistent with strategic and operational goals and to create a charter focused on group process steps, meeting planning and results with specific timelines and goals for the team. Provides just-in-time training on process improvement tools and techniques to support executive champions, leaders and performance improvement teams. Acts as a coach and advisor to the executive champions, and leaders on processes and approaches to accomplish goals and achieve results. Keeps the executive champion, leader, and performance improvement team on track with timelines and expected results based on the charter. Collects and analyzes data to evaluate operational difficulties and makes recommendations to solve problems. Identifies inefficiencies, analyzes and reports solutions to correct inefficiencies. Coordinates staff and resources in reporting and non-reporting relationships.
Facilitation: Utilize process improvement expertise to provide facilitation services to UMMS workgroups. Provide a framework to enable productive discussions amongst subject matter experts. Assist in the definition of current state issues/problems and identification of desired end result. Provide guidance to determine if issue/problem requires further framework or project management support and recommend next steps.
Departmental Leadership: Utilize project management and performance improvement experience to mentor and guide more junior team members. Provide guidance to team members in the proper utilization of tools and processes critical to the success of the Enterprise Transformation Office and its initiatives. Manage responsibilities of support personnel for portfolio work to include projects, facilitation and analysis where required.
Minimum Qualifications: • Master's Degree in Engineering, Health Care Administration, Business preferred or related field or equivalent experience highly preferred • Certification / Licensure / Registration in recognized project management/PI/change management methodologies. (I.e., Lean, Six Sigma, TPS, PMI, PROSCI, etc.) • 10 years progressively responsible project management experience • 10 years experience facilitating process improvement teams/role as a change agent required • 4-6 years hands-on experience with process improvement methodologies and approaches at an organizational level required • 4-6 years training in continuous quality improvement and process management required • Proven history in current position of structuring and directing major change in an organization. Healthcare experience highly preferred. • History of developing and executing organizational communications to support promotion and engagement for adoption and sustainability of change programs