My Client specializes in manufacturing and distributing a wide range of mechanical products for the HVAC, plumbing, electrical, and construction industries. With over 80 years of providing high-quality products and exceptional customer service, RectorSeal continues to grow rapidly, and this position plays a critical role in maintaining this success.
Position Overview:
The Technical Services Manager is responsible for managing the daily operations of the technical service department, establishing team policies, procedures, and objectives to ensure optimal performance. This role involves strategic planning, identifying departmental goals, and overseeing projects that enhance technical service processes and systems, ensuring they are effective, efficient, and customer-centric.
Primary Responsibilities:
Develop and execute departmental goals by managing the team, planning activities, and overseeing project management efforts.
Lead strategic initiatives to improve technical service processes and systems for enhanced customer usability and efficiency.
Manage and mentor the technical services team, ensuring adherence to updated and efficient processes.
Monitor customer feedback to identify potential product improvements and early indications of quality concerns.
Coordinate responses to internal and external customer inquiries promptly and accurately.
Maintain high standards of technical service by aligning them with customer needs and expectations.
Oversee warranty-related product returns, ensuring proper analysis and collaboration with other teams to identify corrective actions.
Collaborate with the Technical Services team to resolve customer issues, provide technical guidance, and deliver virtual demonstrations.
Prepare technical presentations and product comparisons to support business development.
Organize technical training sessions to guide customers on the installation, commissioning, and operation of products.
Perform additional duties as assigned.
Qualifications:
Required Education and Experience:
Bachelor's degree in Engineering or a related technical field.
A minimum of 5-10 years of experience in technical services management.
Proven experience in strategic planning and project management.
Preferred Skills and Competencies:
Strong technical and analytical problem-solving abilities.
Excellent verbal and written communication skills.
A customer-first mindset with a passion for delivering exceptional service.
Critical thinking and business acumen for driving insights and making informed decisions.
Proficiency in strategic planning, risk management, and implementing innovative solutions.
Expertise in managing teams, fostering talent, and ensuring compliance with HR policies.
Knowledge of HVAC systems, sealants, plumbing, electrical systems, and construction.
Benefits:
My client offers a comprehensive benefits package to support employee well-being, including medical, dental, and vision plans, 401(k), pension options, life insurance, paid time off with holidays, and wellness programs.
If you are interested in this unique opportunity apply directly to this post or send your resume to Stephen.Hevalow-Harvey@PTSAdvance.com.