Job will be in person working in London, Ohio. equipment supplied
Client expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.
Education:
Preferred Education: 4-year college degree
Years of Relevant Experience: 2 years
Key Skills: • Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences. • Utilize Microsoft O365 • Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network • Use professional written and oral communication • Work successfully across multiple teams • Provide analytical and troubleshooting support for video endpoints and fiber networks • Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences • Prefer experience with Polycom and Cisco infrastructure and endpoints • Provide limited audio/video support for management off-site activities • Maintain strict confidentiality for all videoconferencing activities • Report operational and technical issues to managers.