Our client's Consumer & Community Banking division is seeking a User Experience Writer to join their Auto Lending team. This division is renowned for its innovative digital solutions and customer satisfaction, leading the U.S. in credit card sales and deposit growth.
Location: Plano, TX or Columbus, OH
Hybrid on site 3 days per week
6+ month contract with plans for conversion to FTE
Rate: $51.00-$59.00/hour
This position is not eligible for C2C or Sponsorship
As a User Experience Writer, you will play a pivotal role in shaping customer experiences and building customer confidence across our client's products and services. Leveraging your expertise in content design, you will plan, create, and structure product content within a user experience design framework.
Key Responsibilities:
Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives
Collaborate with cross-functional teams to create engaging, user-friendly content that is accessible and intuitive for a diverse audience
Create taxonomies, incorporating user feedback and insights to continually improve content organization and structure
Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
Adhere to and help evolve content standards (voice, tone, patterns, etc.)
Collaborate hands-on with designers to explore design solutions and create iterative prototypes
Follow content governance rules and secure necessary approvals from legal, risk, and compliance partners
Required Qualifications:
3+ years of experience in content design or user experience writing, or equivalent expertise in copywriting with a focus on digital experiences
Experience in creating content architectures, storytelling, and clear and concise writing
Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and understanding their impact on user experience
Adaptive learner in new financial services products and offerings
Preferred Qualifications:
Advanced skills in copywriting; especially writing headlines and calls to action that maximize engagement and conversion
Experience writing for marketing, advertising and/or branding of consumer products
Experience measuring the effectiveness of content through both quantitative and qualitative analysis
Expert in the craft of storytelling
Advanced understanding of how words impact human-computer interaction
Experience with content strategy, including heuristic audits, creation of content matrices, site-mapping and pattern design
Strong opinions, softly held, about the Oxford comma.
Perks & Benefits:
Medical, Dental, and Vision Insurance
Life Insurance
401k Program
Commuter Benefit
eLearning
Education Reimbursement
Ongoing Training & Development
*To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.
To learn more about this opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.